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Terms & Condition

The site, hereinafter referred to as MADE BY ARTIST STORE, is the property of S.C. D.R.I.M. FASHION DESIGN SRL, registered in BUCHAREST ALEEA RAUL TARGULUI str., NR 2, BL D8, SC 2, ET 3, AP 25, postal code 41806, registered with the Trade Register under number J40 / 14392/2004, CUI RO 16742332, holder of a Account no. RO24RZBR0000060005402764 opened at RAIFFEISEN BANK Bank, AGENTIA GRIVITA, hereinafter referred to as S.C. D.R.I.M. FASHION DESIGN S.R.L.


Use of this site implies acceptance of the terms and conditions below. We recommend reading them carefully. SC D.R.I.M. FASHION DESIGN S.R.L assumes the right to amend these provisions without further notice. The latest version can be found by visiting this page, called "Terms and Conditions". SC D.R.I.M. FASHION DESIGN SRL guarantees the user limited access, for personal interest (ordering online, information), on the MADEBYARTIST website and does not give him the right to download or partially or completely modify the site, to reproduce partially or fully Site, copy, sell / resell or exploit the site in any other manner, for commercial purposes or against the interests of SC D.R.I.M. FASHION DESIGN S.R.L.


The right to create a web link - to MADEBYARTIST is limited, non-exclusive and revocable, and is granted as long as it does not bring any shortcomings for S.C. D.R.I.M. FASHION DESIGN S.R.L or any of our partners only after obtaining our agreement in writing or by email.


1. Copyright of S.C. D.R.I.M. FASHION DESIGN S.R.L on the information published on the site

The entire content of MADEBYARTIST - images, texts, graphics, symbols, web graphics, e-mails, scripts, programs and other data - is the property of S.C. D.R.I.M. FASHION DESIGN S.R.L and its suppliers and is protected by the Copyright Act (Law No. 8/1996) and by the laws on intellectual and industrial property. Use without S.C. D.R.I.M. FASHION DESIGN S.R.L of any of the items listed above is punishable under the laws in force. It is allowed to use the MADEBYARTIST site only within the limits specified in this document. If you suspect that one or more of the materials on the site violates the copyright law, please notify this by sending an email to


2. The products and services offered by S.C. D.R.I.M. FASHION DESIGN S.R.L on, pricing policy: S.C. D.R.I.M. FASHION DESIGN S.R.L reserves the right to select its clients. Products marketed through MADE BY ARTIST are exported in the original packaging of the manufacturer and at the time of delivery are accompanied by the tax invoice, according to the legislation in force. The products and services are provided subject to the provisions of this document and within the available stock limit. For this reason S.C. D.R.I.M. FASHION DESIGN S.R.L reserves the right not to honor a particular order if the product is no longer found in the current offer of the importers / collaborators.

The prices shown on the site include VAT (19%) and do not include delivery costs, unless the free shipping is expressly specified on the site. The purchase price printed on the invoice will be the same as that established by the S.C. D.R.I.M. FASHION DESIGN S.R.L at the time of order confirmation as a firm order. Very rarely some products may have wrong prices on the site, erroneously set by our computer application. Under these conditions, the final price is always considered as accepted by the customer in the discussions with the sales consultants of S.C. D.R.I.M. FASHION DESIGN S.R.L.

SC D.R.I.M. FASHION DESIGN SRL does not provide any warranty either expressly or implicitly regarding, but not limited to, the operation of this site, the information, the correctness of the descriptions, the updating of the content, the products on the site and their suitability for a certain purpose . Users expressly agree that the use of this site and the purchase of related products or services is at your own risk. The images published on the site are strictly for example, and the products delivered may differ from the images presented in any way (color, accessories, appearance, etc.). Information that shows a product on the site (product descriptions, technical specifications, images, symbols) is strictly indicative. SC D.R.I.M. FASHION DESIGN S.R.L reserves the right to modify product descriptions and specifications without prior notice.


3. Payment of Products The ordered products must be paid in full, otherwise the delivery will not be made. Payment of products ordered on the MADEBYARTIST website under these "Terms and Conditions" may also be made upon receipt of the package or in advance (with an online card or bank transfer). SC D.R.I.M. FASHION DESIGN S.R.L reserves the right in certain cases to request payment of the products in advance. Payment in advance can be made by payment order in account no. RO24RZBR0000060005402764 opened at RAIFFEISEN Bank, GRIVITA Agency. Proof of payment must be sent to S.C. D.R.I.M. FASHION DESIGN S.R.L at e-mail address Delivery will be made only after the money has been entered into the S.C. account. D.R.I.M. FASHION DESIGN S.R.L.


4. Promotions and contests

SC D.R.I.M. FASHION DESIGN S.R.L establishes the rules of the promotions and contests they organize. These rules are brought to the attention of potential participants via their own site, Facebook page, or on the Site's blog. These promotions only benefit from orders that comply strictly with the rules posted on the site. Also, promotions apply only to orders that are registered by the company within the time specified in the regulation and where the promotion is valid and only within the available stock limit. We do not guarantee the stock availability of promotional products and we may interrupt or cancel it at any time without prior notice.


5. Product warranty

The warranty conditions are in accordance with Law 449/2003 (amended by O.U.G. no. 174/2008) and O.G. 21/1992. When the warranty is requested, it is necessary to present the defective product in its original packaging, together with the related accessories, a copy of the fiscal invoice or the original warranty certificate (where applicable). In case the products get unaccompanied by these documents, the products can be returned to the applicant / sender without his / her warranty being solved.

The warranty offered for the products presented on the site is 30 days. Exceptions make furniture items for which the guarantee is 6 months. The warranty period runs from the date of sale of the product.

In the case of furniture pieces, in order to benefit from the guarantee, the buyer has the obligation to observe the instructions for use.

The warranty is forfeited in the following situations:

In case of interventions or repairs of the product executed by unauthorized persons;

When using the product for purposes other than those for which it was designed and recommended;

In the event of the purchaser's failure to observe the storage, use and maintenance conditions provided in the documentation accompanying the product;

In the case of thermal, mechanical damage to products due to fire, accidents of any kind, weathering or negligence in use. By their very nature - being objects that were made mostly by hand, - the objects marketed by S.C. D.R.I.M. FASHION DESIGN S.R.L can present attributes characteristic of old, antichrist, small deformations or artistic uses (small spots or scratches, superficial damage of the material, etc.). They are not considered manufacturing defects and in these cases, warranty conditions can not be invoked. However, the customer may request the return of the product without the need for an explanation, in accordance with the law.

The maximum amount of damages that can be paid by S.C. D.R.I.M. FASHION DESIGN S.R.L to any customer in the case of non-delivery or inappropriate delivery is the value of the amount collected by S.C. D.R.I.M. FASHION DESIGN S.R.L from this customer.



6. Right of return of purchased products

The Customer has the right to notify SIC in writing. D.R.I.M. FASHION DESIGN S.R.L as giving up purchase, without penalties and without invoking a reason, within 10 business days of receiving the product according to the Ordinance no. 130/2000 supplemented by Law 51/2003 regarding the legal regime of distance contracts and may return the product (s) within the same 10-day term. SC D.R.I.M. FASHION DESIGN S.R.L will return the order value within no more than 30 days from the date of written notice of the contract. The return amount and the return terms do not include transport costs.




This is an EXCLUSIVE ONLINE store, so no orders are taken except through the website.


On the territory of Romania and abroad, all orders are delivered via a courier company - FAN courier. Exclusively for deliveries outside ROMANIA, on request, you may also choose to send parcels with the Romanian Post or other courier company, in which case this will be done when the order is placed in the - SPECIAL INSTRUCTIONS OR ORDER COMMENTS - section.

For orders in Romania exceeding 499 ron the courier fee for the customer is zero, the cost being borne by the company S.C. D.R.I.M. FASHION DESIGN SRL.


24 hours, average delivery time. Each order has an average delivery time of 24 hours from the time of pickup by the courier company.


SMS and phone notification. You are advised by SMS when picking up the package by the courier company as well as on the morning of delivery. In SMS you will receive details about your order status, but also the AWB number of the package for a tracking *** exactly.


Payment for pickup. In the case of the payment of a refund, the payment will be made - when the parcel is removed from the delivery agent.


For the opening of the parcel at the moment of delivery in the presence of the courier, the addressee shall be additionally charged the amount of 2.50 lei / expedition, without VAT, giving the recipient the opportunity to visualize the contents of the package without technically checking, testing, testing, the product. This service is optional and can only be accessed and charged, only to the sender.(ONLY FOR ROMANIAN CLIENTS)


THE EXPORTER - reserves the right not to provide the delivery service within the average 24-hour period with the obligation to inform clients of this fact before taking over the order in the following cases:

- unfavorable weather conditions independent of the sender's wishes (fog, blizzard, snow, heavy rains, floods, yellow / orange / red cod, poles, closed / impractical roads, etc.)

- a large number of orders registered and in operation;

- large volumes of orders in relation to existing logistics equipment in special situations or crowded periods (Christmas, Black Friday, Easter, 1-8 March, etc.);

-awb was not generated from the Self AWB application or from the EXPEDITOR's own application integrated with the payment system of the website.


The customer's agreement upon taking over the order under the above-mentioned conditions is equivalent to the acceptance by the client of the risk of non-performance of the services within the average term of 24 hours.


Redirecting the expedition to another address within the same location is free, delivery will be done the next business day.


Redirecting the expedition to another address in another location is made against the FAN courier charges, and the CONSIGNEE will pay for this redirect.


THE EXPEDIER is not liable for the products shipped in the case of the wrong addresses entered in the login field on our website or if the DESTINATOR has moved his / her home / domicile as well as after signing the arrival at destination of the shipments. In any of these cases, the courier company will take all care to ensure that the shipment is delivered even with delay.

SC FAN Courier Express SRL, based on the commercial contract signed with S.C. D.R.I.M. Fashion Design SRL, is empowered to collect the value of parcels shipped and invoiced by EXPEDITOR. The tax code allows this according to art. 271 (3) (e)).


THE EXPEDITOR will issue the completed AWB from the selfawb application or through its own site or application integrated with the FAN COURIER system prior to picking up the shipments (completing the awb confirms acceptance of the FAN Courier conditions);


At destination, for the amount of the refund, FAN Courier will issue a refund receipt for the package.


For deliveries outside Romania, the average delivery time of a parcel is 3-5 business days **, depending on the country of destination, may take up to 5 to 25 days from the time of pickup by the courier company . The transport price varies depending on destination / area / weight (between 12 and 25 euro) and will be communicated to you, prior to the order being sent, or automatically when the order is placed or when the order is handed over, an email at the address you specify.


For orders outside the country, PAYMENT RAMBURS is not accepted. After the full payment of the product and the shipment will be delivered.


* Express courier company agreed to deliver parcels in Romania / EU is FanCourier.


** For deliveries outside the EU and US territory, you may also choose to ship with ROMANIAN POST or another courier company. Careful! The average delivery time of parcels can it is

between 3 and 25 working days depending on the country of destination.


*** The status of each package can be tracked in real time using the AWB (Air Way Bill) number received via SMS.


Products not in stock and part of -a custom order, where the buyer expressly desires certain design elements, is delivered within a maximum of 10 business days. (And up to 30-35 business days outside of Romania)

Products that are part of the customized online order are out of stock and are released in production right after the order receipt. Depending on the degree of loading, orders can reach the customer within 8-10 business days (and up to 30-35 working days outside of Romania). If you want to know exactly when your product will be available, please request the delivery date on the phone displayed on our website, before the order is launched, or in writing at the email address


RETURNING CONDITIONS- We want you to be fully satisfied when you buy products from us. If, however, for some reason, you are not satisfied with the products you ordered, you can return them and we will reimburse them for their value.

Customers may return the purchased products in their original packaging without signs of wear or dirt within 10 business days of receipt, without penalty or claim of any reason, by announcing this return in advance, ONLY IN WRITING, to the email address of Contact page. In the return request do not forget to mention the order number.

Do not consider phone return requests or arrive on other online routes. You can choose to return the product value or purchase other products from our store. Returning products will be at the expense of the customer.

After receiving the returned parcel and finding that the conditions for return were met, SC D.R.I.M. FASHION DESIGN S.R.L. Will return the order value within 30 working days of receipt of the return.


IMPORTANT Do not ship the parcel with a refund, it will be refused with no later notice. Any return that does not comply with the conditions below will be refused.


A.The return is only through the express courier company , Through which you also received the package, delivered directly to the indicated address, from the email you received. The shipping fee must be paid by the CLIENT requesting the return.

B.If you do not receive the same product / size / color that you ordered, the product can be returned without paying the return fee.


ATTENTIONS! On the site are the dimensions of most products - if the product does not fit you means you did not see the size table and in this case the shipping charges will be borne by you.


C. If the purchased product has defects in manufacture (model, size and color, not transport), please contact us within 3 days of receipt of the package. We assume liability and will replace the article with an identical one, wherever possible, or we will pay the full value of the product, SC D.R.I.M. FASHION DESIGN SRL with the transportation fees to you

E. You may also request another size, another color, another product, or the refund of your counterfeit in return for the product returned.

F. Returned products must contain the original packaging (box, labels, protective foil - if any) undamaged and show no signs of wear, makeup, smell, etc. In the case of clothing products, we mention that they must be returned without removing the cord and / or cardboard label of the product. Before shipping the products to you, we check that there are no defects in the fabrication, the same pattern, size , Color with what you ordered. The products are new, unrecognized, except where the products are vintage and have been cleansed, cleaned, etc.


For orders made outside the country, the return policy is applied taking into account the specifications up, including the full payment by the customer / consignee of the round trip and return. The full payment for the product will be returned to the customer, within 30 days of receipt of the parcel's refund, only after the product status check, which must fit into the above mentioned return policy. Once the product has returned, the return request must contain data about its refusal and a valid bank account, which will return the amount previously paid when purchasing the product.


7. Quality of hosting services, links to other sites, operating errors

The MADE BY ARTIST site is hosted by third-party servers. SC D.R.I.M. FASHION DESIGN S.R.L will not be held responsible for any errors occurring on the site, regardless of the reasons for their occurrence, including site changes, settings, or updates to the scheduled scripts. SC D.R.I.M. FASHION DESIGN S.R.L can not be held responsible for errors that occurred due to the use of certain browsers for visiting the MADE BY ARTIST site. SC D.R.I.M. FASHION DESIGN S.R.L is not responsible for the content, quality or nature of the sites that is reached through links on the MADE BY ARTIST website. For those sites, the owners of the sites in question bear the full responsibility.


8. Subscribe and unsubscribe to the newsletter

Subscribing and unsubscribing to the MADE BY ARTIST newsletter are free and voluntary and implies acceptance of the terms of use below. Messages sent are not unsolicited, and whenever the customer can unsubscribe following the instructions in the bottom of each email. The sent messages comply with the Electronic Commerce Act 365/2002 and the Government Decision no. 1308/2002 regarding the commercial communication as it is stipulated by the Romanian and international legislation.

The use of the newsletter is subject to the same terms of content liability limitation as authorizing and using the site under the terms of this document, and the privacy policy is outlined in the following section. SC D.R.I.M. FASHION DESIGN S.R.L owns all rights to the content of the newsletter sent to subscribers under the same conditions as for the information published on the site in accordance with the provisions of this document.

Subscribers to the MADE BY ARTIST newsletter may resend these commercial communications to other people on their own responsibility and under the circumstances in which they have not altered the structure or content of those messages. Individuals who received from MADE BY ARTIST newsletter subscribers are considered to have been previously informed by subscribers of the provisions of this article. In this context, S.C. D.R.I.M. FASHION DESIGN S.R.L can not be held responsible in any way for the actions of its subscribers.

SC D.R.I.M. FASHION DESIGN S.R.L reserves the right to restrict access to any newsletter subscriber if S.C. D.R.I.M. FASHION DESIGN S.R.L has any reason to believe that the subscriber does not comply with the provisions of this document.

SC D.R.I.M. FASHION DESIGN S.R.L is entered in the personal data processing register under the number 0000577 / 11.01.2017


9. Major Force

Neither party shall be liable for non-performance of its contractual obligations if such non-execution is caused by a major force event. Force majeure is the unpredictable event outside the control of the parties and can not be avoided.


10. Final provisions

Any other issue caused by the products and services presented on MADE BY ARTIST and which is not already dealt with by any article in this document will be settled amicably within 30 business days of the date of written notice of user. If the conflict has not been settled amicably, jurisdiction lies with the Romanian courts or with a resolution body alternate disputes, agreed by both parties.


Agreeing with these "Terms and Conditions of Use of the MADE BY ARTIST" site, the client fully assumes the consequences arising from the use of the site under these conditions.